Terms & Conditions of Sale
These Terms & Conditions of Sale apply to purchases made through www.pamuka.co. By placing an order on our Website, you agree to these Terms. Please read them carefully before completing your purchase.
1. Seller Information
The seller is Pamuka Tekstil Sanayi ve Ticaret Limited Şirketi, trading under the registered trademark Pamuka.
- Registered company name: Pamuka Tekstil Sanayi ve Ticaret Limited Şirketi
- Registered trademark: Pamuka
- MERSIS number: 0721-0977-9660-0001
- Registered office address: Altay Mahallesi, Manifaturacılar Sokak No: 55, Turgutlu, Manisa, Türkiye
- Registered electronic mail (KEP): pamukatekstil@hs01.kep.tr
- Email: info@pamuka.co
- Phone: +90 532 435 1113
- Chamber of Commerce: Turgutlu Chamber of Commerce
2. About These Terms
In these Terms, “Pamuka”, “we”, “us” and “our” refer to Pamuka Tekstil Sanayi ve Ticaret Limited Şirketi. “You” and “customer” refer to the person purchasing products through www.pamuka.co.
These Terms govern the sale of products through our Website. Additional policies, including our Returns & Refunds Policy, Shipping Policy and Privacy Policy, may also apply and should be read together with these Terms.
3. Orders & Contract Formation
By placing an order, you confirm that the information you provide is complete and accurate and that you are authorized to use the selected payment method.
After you place an order, you will receive an electronic order confirmation. This confirmation acknowledges that we have received your order. We reserve the right to refuse or cancel an order before dispatch where there is a pricing or product information error, suspected fraud, payment authorization issue, product unavailability or another legitimate reason.
If we cancel an order after payment has been received, the amount paid for the cancelled item or order will be refunded to the original payment method.
4. Product Information
We make every reasonable effort to ensure that product descriptions, dimensions, materials, colors, photographs and other information displayed on the Website are accurate.
Because screen settings, lighting and the natural characteristics of fabrics may vary, actual product colors may differ slightly from those shown on your screen. Handmade and textile products may also have minor variations that do not affect their intended use or quality.
Please review all product information, measurements and customization selections carefully before placing your order.
5. Prices & Payment
The price payable for a product is the price displayed on the Website at the time the order is placed, subject to correction of obvious errors.
Any taxes, shipping charges or other amounts payable by you will be clearly shown or otherwise communicated before you complete your purchase, where required.
Payment must be made using one of the payment methods available at checkout. Your order may not be processed or dispatched until payment has been successfully authorized.
6. Personalized & Custom-Made Products
Many Pamuka products can be personalized or made to customer-specific measurements. Please carefully review all names, initials, measurements, colors, sizes and other customization details before submitting your order.
Products personalized with names, initials or other customer-selected personalization, as well as products made to your specific measurements or specifications, are created especially for you.
Personalized and custom-made orders may only be cancelled within 24 hours of placing the order, provided production has not yet started. Once production has begun, these orders cannot be changed or cancelled.
Personalized and custom-made products cannot be returned or exchanged for change of mind. This does not affect your rights if the product arrives damaged, defective or different from what you ordered.
7. Preparation Times
Preparation times vary depending on the product. Most products are prepared within 1–3 or 3–5 business days, depending on the product category and customization options.
The estimated preparation time applicable to each product is displayed on the relevant product page. Preparation time is separate from carrier transit time.
If we become aware that we cannot dispatch your order within the timeframe stated or reasonably expected, we will contact you. Where required by applicable law, you will be offered the option to accept a revised timeframe or cancel the affected order for a refund.
8. Shipping & Delivery
We ship internationally to destinations made available on the Website.
Shipping costs, if any, will be clearly displayed to you before you complete your order. Any shipping promotions, free shipping offers or destination-specific shipping arrangements may vary from time to time and will be shown on the Website or at checkout.
Once your order has been dispatched, we will send you shipping confirmation and tracking information where available.
Estimated delivery times are estimates only unless we expressly agree to a specific delivery date. International deliveries may be affected by customs procedures, local authorities, carrier delays or other circumstances outside our reasonable control.
If a shipment is confirmed as lost in transit, we will work with the carrier and arrange a replacement shipment at no additional cost to you.
9. Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes or other destination-specific charges.
The treatment of these charges may vary by destination. Customs duties, import taxes and other destination-specific charges, where applicable, will be handled as stated on the Website or at checkout. Customers are responsible for any charges that are expressly identified as payable by the customer before purchase.
Customs requirements and local regulations may change. You are responsible for providing any information reasonably required by the carrier or customs authorities to complete delivery.
10. Order Changes & Cancellations
If you need to change or cancel an order, please contact us at info@pamuka.co as soon as possible.
For standard products, we will do our best to accommodate changes or cancellations before the order has been processed for shipment, but we cannot guarantee that a change or cancellation will be possible.
Personalized and custom-made orders are subject to the cancellation rules set out in Section 6.
11. Right of Withdrawal for Eligible Products
Where applicable consumer law gives you a right to withdraw from a distance purchase, you may exercise that right in accordance with the law applicable to your purchase.
For eligible standard, non-personalized products, customers in jurisdictions providing a 14-day statutory withdrawal period, including the European Union and the United Kingdom, may notify us of their decision to withdraw within 14 days of receiving the goods.
After notifying us of the withdrawal, the eligible goods must be returned within the following 14 days, unless applicable law provides otherwise.
To exercise this right, contact us at info@pamuka.co with your order number and the item(s) you wish to return. No reason is required for a statutory change-of-mind withdrawal.
The right of withdrawal does not apply to products made to your specifications or clearly personalized, to the extent permitted by applicable law.
12. Returns & Refunds
Returns must be handled in accordance with our Returns & Refunds Policy.
For change-of-mind returns, customers are responsible for the direct cost of returning eligible products where permitted by applicable law and where this has been disclosed before purchase.
Returned products must be in a condition consistent with reasonable inspection. Where permitted by applicable law, any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product may be reflected in the refund.
Eligible refunds will be issued to the original payment method. Refund timing and any required refund of standard outbound delivery charges will be handled in accordance with the consumer law applicable to the purchase.
Nothing in this section limits any mandatory consumer rights.
13. Damaged, Defective or Incorrect Products
Every Pamuka piece is carefully inspected before leaving our workshop. If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible at info@pamuka.co.
Please provide your order number and clear photographs of the product and, where relevant, its packaging so that we can review the issue.
Once the issue has been reviewed and confirmed, we will arrange a replacement at no additional cost to you. Nothing in these Terms limits any additional remedy or statutory guarantee to which you may be entitled under applicable consumer law.
14. Risk of Loss and Delivery
Where mandatory consumer law applies, risk of loss or damage remains with Pamuka until you, or a third party designated by you other than the carrier, takes physical possession of the goods, except where applicable law provides otherwise.
You are responsible for providing a complete and accurate delivery address. If you notice an address error, contact us immediately. We will do our best to update the address before dispatch, but changes may not be possible once the parcel has been handed to the carrier.
15. Consumer Guarantees & Statutory Rights
Our products are supplied subject to the mandatory consumer protection rights that apply to your purchase.
Nothing in these Terms excludes, restricts or limits rights or remedies that cannot lawfully be excluded or limited, including rights relating to defective, non-conforming or incorrectly supplied goods.
16. Force Majeure & Events Beyond Our Control
We will not be responsible for a delay or failure to perform an obligation where the delay or failure results from an event beyond our reasonable control, including natural disasters, severe weather, war, civil disturbance, government action, customs disruption, carrier disruption, strikes, epidemics, infrastructure failures or similar events.
If such an event materially delays your order, we will contact you and take reasonable steps to minimize the impact. Any cancellation or refund rights required by applicable law will remain unaffected.
17. Privacy & Personal Data
We process personal information in accordance with our Privacy Policy and applicable data protection requirements.
Order-related communications necessary to process, fulfill, deliver or support your purchase are separate from optional marketing communications. Marketing communications will be handled in accordance with the consent and opt-out requirements applicable to them.
18. Governing Law & Disputes
These Terms are governed by the laws of Türkiye, subject to any mandatory consumer protection rules that apply to your purchase.
If you are a consumer residing in another country, nothing in these Terms deprives you of any mandatory consumer protection rights available to you under the laws applicable to your country of residence.
We encourage you to contact us first at info@pamuka.co so that we can try to resolve any concern directly. Nothing in this section restricts your right to use any court, consumer authority, dispute resolution mechanism or other remedy available to you under mandatory applicable law.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, Website, policies or applicable law. The Terms that apply to your purchase are those made available to you at the time your order is placed, unless a change is required by law.
20. Contact Us
If you have any questions about these Terms or your order, please contact our Customer Care team:
- Email: info@pamuka.co
- Phone: +90 532 435 1113
- Registered office: Altay Mahallesi, Manifaturacılar Sokak No: 55, Turgutlu, Manisa, Türkiye